Services

How we can help

Resilience Program Review
Team Training & Awareness
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Incident Management Planning
Simulation
Exercises
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Crisis Management / Strategic Response
Critical Business Function Testing
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Business Continuity Planning
Post Incident / Event Review & Reporting

Resilience Documentation Review and Roadmap

We review your existing programs to ensure all your documentation, procedures and practices are not only current, but clear.

The process: 

  • Review access, detail and usability of documentation
  • Update plan and policy structure to meet organisational demand
  • Escalation and activation of plans
  • Review ownership, accountabilities, team composition and team structures
  • Audit communication methods
  • Awareness, training and simulation activities

The benefits:

Your documentation will:

  • Comply with required guidelines and standards
  • Meet recognised industry best practice
  • Fit the complexity and size of the organisation
  • Align with your objectives and future trajectory

Incident Management Planning

Understand and articulate the activation threshold for the ‘Doers’ of your organisation: what support and responses do your teams and key subject matter experts need?

The process:

  • Understanding stakeholder requirements
  • Activate Incident Management teams
  • Liaise with emergency management organisations
  • Identify, develop and implement communication requirements
  • Conduct impact assessments
  • Develop an action plan
  • Conduct post-incident reviews to identify key learnings

The benefits:

  • Your team is supported in the assessment of a situation, and the implementation and communication of the required practical responses

Crisis Management / Strategic Response Planning

When a significantly disruptive event occurs, we help leadership teams assess and respond, mitigate impact and maintain controlled and consistent communications.

The process:

  • Understanding stakeholder requirements
  • Activate Crisis Management teams
  • Follow communications requirements
  • Conduct impact assessments
  • Develop an action plan
  • Conduct post-incident reviews to identify key learnings

The benefits:

  • Efficient and agile decision making
  • Quick response management
  • Minimised business and secondary impacts

Business Continuity Planning

Mitigate against disruption and keep your business functioning, with clear processes and procedures that comply with industry best practice.

The process:

  • Impact assessments
  • Developing and implementing recovery strategies
  • Clear communication strategies
  • Understanding stakeholder requirements

The benefits:

  • Efficient and agile decision making
  • Activating teams
  • Managing the ongoing response
  • Recovering critical business functions in accordance with your organisational priorities
  • Managing post-incident and long-term recovery

Team Training and Awareness

Business resilience begins and ends with the people behind it. Our tailored training sessions are designed to strengthen your organisation from within, improving capability with a practical approach to learning and development.

The process:

  • Customised training sessions that fit your unique requirements across each of our service offerings
  • Explore ‘real world’ case studies to prepare plans and processes
  • Suitable for all leadership and resilience management teams, including company boards

The benefits:

  • Improved crisis or incident management response across your organisation
  • Efficient and agile decision making
  • Minimised business or secondary impacts

Simulation Exercises

Simulations are opportunities to practice and develop your resilience capabilities within a safe learning environment. Completely tailored to your organisation’s operating environment, risk profile and training needs – our simulations aim to challenge you.

The process:

  • Objective setting and approval
  • Logistical planning and preparedness
  • Assessment criteria confirmation against simulation objectives
  • Scenario identification
  • Scenario development workshop
  • Facilitated simulation to maximise participant engagement and ensure all objectives are met

The benefits:

  • Engage and familiarise staff with procedures and build internal response capability
  • Plans and processes appropriate for your organisation
  • Identified areas for improvement

Critical Business Function Testing

Testing your business’ critical business function recovery is key to proving business resilience.

The process:

  • We plan, facilitate and assess your recovery procedure for priority functions

The benefits:

  • Improve your business function recovery process
  • Understand your areas for business resilience improvement

*Please note: Critical Business Function Testing is not a simulation, and requirements to meet recovery objectives are played out in real time.

Post Incident / Event Review and Reporting

Evaluate and grow from a disruptive event through our comprehensive and methodological review.

The process:

  • Identify and escalate the incident or event
  • Improve management and decision making
  • Devise a communication strategy
  • Understand use of plans and procedures
  • Identify gaps and shortfalls
  • Identify opportunities

The benefits:

  • Identify opportunities for your organisation to thrive following a disruptive event
  • Identify key learnings and formalise change management processes to improve your response and management of disruptive events in the future

Learn more about our customised business resilience solutions

Please don’t hesitate to reach out if you’d like to know more about our highly customised business resilience solutions.